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Useful Information

The Health & Safety and welfare of our clients and staff are paramount to us. To ensure we provide and maintain a healthy environment for all our clients and staff members we observe the Health & Safety at work Act 1974 (and any other subsequent legislative regulations). We have a strict policy and procedure manual which is reviewed annually, which all staff members adhere to. 

Five Star Home Care is in line and compliant with the General Data Protection Regulations (GDPR) and recognises the law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). Should you wish to have access to our full policy please contact us at the Head Office on the details at the bottom of the page.


We are registered with the CIW (The Care and Social Services Inspectorate of Wales) Our registration number is W010000657 and we comply with all the standards and guidelines set.

Five Star Home Care liaise with many regulatory and governing bodies in the industry.


Here is a list of useful links:


CIW (Care Inspectorate Wales) 

A: Rhyd-y-Car, Merthyr Tydfil, CF48 1UZ.

T: 0300 062 8888



Cardiff Social Services Headquarters and Enquiries

A: Cardiff Council, County Hall, Atlantic Wharf. Cardiff. CF10 4UW.

T: 02920 872 087

W: (Tip: search on the Resident page for Health and Social Care)


UKHCA (United Kingdom Home Care Association)

A: UKHCA, Sutton Business Centre, Restmor Way, Wallington. SM6 7AH.

T: 0208 661 8188



Vale Social Services Headquarters and Enquiries
A: Barry Council Buildings, Haydock House, 1 Holton Road, Barry. CF63 4HA
T: 01446 725 202

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